Give'em a Break

Outgoing SMTP Email Notification Problems

Please use the troubleshooting information below to resolve problems with Give'em a Break’s inability to send out email notifications to the designated recipient's email address. *While using the information below to troubleshoot the problem, you can always use the Verify Communication button feature (Outgoing SMTP Email Settings Window) to confirm whether the problem has been resolved.

When Give'em a Break is unable to successfully send an email notification to any recipient email address, a log entry will be automatically recorded in the Email Error Log. In the log, you may see these typical error messages below (check the date/time of the error message to confirm that the message is not old and was auto generated around the time that the problem occurred). Each message contains helpful information on troubleshooting/resolving the problem.

SMTP/CDO error -2147220973 The transport failed to connect to the server.
-Saturday 3/21/2020 5:14:55 PM.
This error occurred in the Outgoing SMTP Verify Communication SendMsg module.
-Troubleshooting Help = The Outgoing Server Name, Port number or the Use SSL setting cannot communicate with the Outgoing SMTP Server. Please re-check all settings and confirm Internet connectivity. You can also view the Outgoing SMTP Email Notification Problems section located within Give'em a Break’s Help file.

SMTP/CDO error -2147220974 The transport lost its connection to the server.
-Saturday 3/21/2020 4:34:13 PM.
This error occurred in the Outgoing SMTP Verify Communication SendMsg module.
-Troubleshooting Help = The connection with the Outgoing SMTP Server was interrupted. Please confirm Internet connectivity. You can confirm Internet connectivity by launching your web browser and then browse the Internet. You can also view the Outgoing SMTP Email Notification Problems section located within Give'em a Break’s Help file.

SMTP/CDO error -2147220975 The message could not be sent to the SMTP server. The transport error code was 0x80040217. The server response was not available
-Saturday 3/21/2020 5:17:20 PM.
This error occurred in the Outgoing SMTP Verify Communication SendMsg module.
-Troubleshooting Help = The Username, Password and/or the From: (email address) textbox field setting cannot communicate with the Outgoing SMTP Server. Please re-check all settings and confirm Internet connectivity. Please note, if you have recently been able to send out email confirmations and the Outgoing SMTP Email Settings have not changed, then the problem is most likely temporary and should resolve itself. You can also view the Outgoing SMTP Email Notification Problems section located within Give'em a Break’s Help file.

SMTP/CDO error -2147220979 The message could not be sent to the SMTP server.
-Saturday 3/21/2020 11:01:59 PM.
This error occurred in the Outgoing SMTP Verify Communication SendMsg module.
- Troubleshooting Help = The From: (email address) setting cannot communicate with the Outgoing SMTP Server. Please re-check the setting and confirm Internet connectivity. You can also view the Outgoing SMTP Email Notification Problems section located within Give'em a Break’s Help file.

Here are some additional troubleshooting steps to help resolve any problems:

1. Verify that the computer has Internet connectivity (launch your web browser and browse the Internet).
2. Verify that the Options & Settings/Send Email Notification feature is activated (check marked).
3. Verify the recipient email address (located within the SMTP Outgoing Email Settings/To: (Email Address) textbox field) is correct.
4. Verify the from email address (located within the SMTP Outgoing Email Settings/From: (Email Address) textbox field) is correct.
5. Verify (Outgoing SMTP Email Settings) that all other settings are correct.
6. Verify that the default gateway router settings are not blocking the outgoing port numbers 25, 465 or 567.
7. If your ISP requires SSL, ensure that the option is checked and that the port number is set to 465 or 567.
8. Windows firewall or a 3rd party firewall program (such as Zone Alarm or any anti-virus/anti-spyware software that contains a firewall feature) may be the problem. To verify this, temporarily disable this type of program, reboot the computer and verify whether the problem is now resolved.
9. The problem could be directly related to the computer’s active TCPIP connection. Since this may be the case, power down the computer completely. Power on the computer and then click the Verify Communication button to send out a test email.
10. The ISP that hosts your outgoing SMTP email server may be experiencing problems with their outgoing email servers. Confirm the operational status of the outgoing email servers with your ISP.
11. The recipient’s ISP may be experiencing problems with their incoming email servers. Confirm with the recipient that his/her ISP’s incoming email servers are operational.

*Please note

Give'em a Break does not support the sending of outgoing email when the internal network is hosting its own SMTP server.